| Frequently Asked Questions
Frequently Asked Questions
CUSTOMER SERVICE OPERATING TIMES:
Monday – Friday
9am – 5pm CST.
Customer service is not available during public holidays.
Please allow up to 2 working days for a response to your questions, especially during busy periods such as sales and new product launches.
Emails are answered between Monday-Friday 9am – 5pm CST. If you have a question about your order, please email us.
Before emailing, please check to see if your questions have been answered in the rest of the FAQ.
TEES
Machine wash cold with like colors. Tumble dry low or hang dry. Our Tees are 100% cotton and may shrink in the wash.
HOODIES
Machine wash cold with like colors. Tumble dry low or hang dry.
BUTTON-UPS
Machine wash cold. Hang dry.
We accept most major credit or debit cards, including Visa, Master Card, Paypal, Apple pay, and Google pay.
All of our items are limited-run, if something is out of stock it is gone forever.
If you want to be the first to know download the Greasy Hands Society app at the apple app store or the google play store for future drops.
If you have received an incorrect item please contact us using the contact form, please provide the following information.
- Order reference
- Item name/sku ordered but not received
- Item name/sku received incorrectly
We will ensure this gets rectified as soon as possible!
The items in your order are scanned several times before the final packing and dispatch process so this is very rare and we may be able to identify exactly why this has happened with further information from you.
Most of our products will ship within 3-6 business days.
In the rare event that an item was ordered that is not in stock we will contact you to cancel the out of stock item and refund original payment method.
If you still need help, drop us an email at hello@greasyhandssociety.com and one of the members of the team will get back to you!
Our customer service team is only available between Monday to Friday, 9am to 5pm CST. We are not available during public holidays.
Please allow up to 2 working days for a response to your question, especially during busy periods such as sales and new product launches.